Error: "Sound did not initialize. No sounds will be played."

Question

Error: "Sound did not initialize. No sounds will be played."

Pertains to:
Petz 5 (Dogz & Catz 5)
Windows 2000 w/ service pack 4
Windows XP w/ service pack 2

Answer

There seems to be a conflict between Windows 2000 using DirectX 9.0b or Windows XP running service pack 2, and Petz 5. There is a file that gets installed into the Petz folder called 'setupapi.dll' that appears to be causing a conflict with other newer system files installed with the latest Windows service packs. The workaround is to delete this file (setupapi.dll) from the main Petz folder and try running the game again.

If you continue to have the 'no sound' problem, go back into the Petz folder and delete the file called 'smapi.dll' and try running the game again.